Treating Patients with C.A.R.E.


Treating Patients with C.A.R.E.

Spaces Available
Wednesday, March 11, 2020 at 9:00 am to 2:00 pm
Treating Patients with C.A.R.E., an Institute for Health Care communication designed program provides a conceptual model and specific techniques that guide all staff members – receptionists, nurses, medical assistants, business office clerks, maintenance workers (anyone who comes in contact with patients) to communicate in ways that will enhance satisfaction and encourage patient partnership.


The attendees learn essential skills that are organized into a four-point model: Connect, Appreciate, Respond, and Empower (C.A.R.E.)

  • Connect with patients
  • Appreciate the patient’s situation
  • Respond to what the patient needs
  • Empower the patient to problem-solve with you

In this interactive training, participants take on an active role in the program’s activities by reflecting on their day-to-day work and working with other participants to practice these skills in small groups.

How long is this training? 

Treating Patients with C.A.R.E.  includes a 5 hour training. During each training, participants receive:

  • Treating Patients with C.A.R.E. Workbook
  • Light breakfast and lunch
  • Skilled facilitators who understand the contextual reality of working in health care settings
Wednesday, March 11, 2020
9:00 am to 2:00 pm

Registration available till Friday, February 28, 2020



  • Bloor and Bathurst
  • Upon registration we will provide detailed information with direction and location

Workshop Registration

Instructions:  Please complete the following form and click on the "Submit your booking" button at the bottom.
If you have quesion please Contact us

Emphysema, COPD or other Lung Disease
Heart Disease
High Blood Pressure
Other (Please specify below)

Guidelines for participation in this health care provider workshop.

In order to benefit from this workshop, we ask you to:

  • Come to the session as registered
  • Take care of your needs (stand up, stretch, leave the room)
  • Be respectful of others and their ideas
  • Maintain confidentiality
  • Turn off your cell phones/pagers
  • Attend a practice session following two months of the workshop completion
  • Participate in group discussion

Check here to confirm

Informed consent
I grant permission to Choose Health-Toronto Central, c/o South Riverdale Community Health Centre:

  1. To contact me in the future for the purposes of providing self management related updates, such as additional programming, events, training, and research opportunities.
  2. To share de-identified information collected in the workshop with external partners for the purpose of ongoing evaluation and quality improvement of the program.
  3. To request responses via email, if applicable, to evaluation tools.

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