Treating Patients with C.A.R.E., an Institute for Health Care communication designed program provides a conceptual model and specific techniques that guide all staff members – receptionists, nurses, medical assistants, business office clerks, maintenance workers (anyone who comes in contact with patients) to communicate in ways that will enhance satisfaction and encourage patient partnership.
The attendees learn essential skills that are organized into a four-point model: Connect, Appreciate, Respond, and Empower (C.A.R.E.)
Connect with patients
Appreciate the patient’s situation
Respond to what the patient needs
Empower the patient to problem-solve with you
In this interactive training, participants take on an active role in the program’s activities by reflecting on their day-to-day work and working with other participants to practice these skills in small groups.
How long is this training?
Treating Patients with C.A.R.E. includes a 5 hour training. During each training, participants receive:
Treating Patients with C.A.R.E. Workbook
Light breakfast and lunch
Skilled facilitators who understand the contextual reality of working in health care settings
Wednesday, March 11, 2020
9:00 am to 2:00 pm
Registration available till Friday, February 28, 2020